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Refund Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

Kizzy's Skin Care

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Terms & Conditions

Refund Policy

🧴 Return and Refund Policy – Kizys' Skincare (New Jersey)

Effective Date: May 15, 2025

Thank you for shopping with Kizzy's Skincare, your trusted online destination for natural, dermatologist-approved skincare in New Jersey. We value your satisfaction and want you to feel confident in your purchase. Please review our return and refund policy below.

✅ 1. Eligibility for Returns

We accept returns of skincare products within 14 days of delivery, provided the item is:

  • Unused and unopened

  • In its original packaging

  • Accompanied by a receipt or order confirmation

🔒 Due to hygiene and safety regulations, we do not accept returns on opened or used skincare products.

🚫 2. Non-Returnable Items

We do not offer refunds or exchanges for:

  • Used or opened skincare items

  • Gift cards

  • Clearance or sale products

  • Customized or made-to-order items

🧾 3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

We'll either send a replacement or issue a full refund, including shipping.

💳 4. Refund Process

Once your return is received and inspected:

  • We’ll notify you of the status

  • Approved refunds will be issued to your original payment method within 5–10 business days

Note: Shipping fees are non-refundable unless the return is due to an error on our end.

📦 5. Return Shipping Responsibility

  • Customers are responsible for return shipping unless the item was incorrect or defective.

  • We strongly recommend using a trackable shipping service.

We are not responsible for lost return shipments.

🔁 6. How to Start a Return

Contact us with your order details

Include your full name, order number, and reason for return.

⚖️ 7. New Jersey Consumer Protection

Our refund and return policy complies with all New Jersey State consumer protection laws regarding skincare and personal care products.

We appreciate your trust in Kizzy's Skincare. We’re committed to providing safe, effective skincare and a smooth shopping experience.

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