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SOAP BARS

Kizzy's Skin Care

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Terms & Conditions

Refund Policy

🧴 Return and Refund Policy – Kizys' Skincare (New Jersey)

Effective Date: May 15, 2025

Thank you for shopping with Kizzy's Skincare, your trusted online destination for natural, dermatologist-approved skincare in New Jersey. We value your satisfaction and want you to feel confident in your purchase. Please review our return and refund policy below.

✅ 1. Eligibility for Returns

We accept returns of skincare products within 14 days of delivery, provided the item is:

  • Unused and unopened

  • In its original packaging

  • Accompanied by a receipt or order confirmation

🔒 Due to hygiene and safety regulations, we do not accept returns on opened or used skincare products.

🚫 2. Non-Returnable Items

We do not offer refunds or exchanges for:

  • Used or opened skincare items

  • Gift cards

  • Clearance or sale products

  • Customized or made-to-order items

🧾 3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

We'll either send a replacement or issue a full refund, including shipping.

💳 4. Refund Process

Once your return is received and inspected:

  • We’ll notify you of the status

  • Approved refunds will be issued to your original payment method within 5–10 business days

Note: Shipping fees are non-refundable unless the return is due to an error on our end.

📦 5. Return Shipping Responsibility

  • Customers are responsible for return shipping unless the item was incorrect or defective.

  • We strongly recommend using a trackable shipping service.

We are not responsible for lost return shipments.

🔁 6. How to Start a Return

Contact us with your order details

Include your full name, order number, and reason for return.

⚖️ 7. New Jersey Consumer Protection

Our refund and return policy complies with all New Jersey State consumer protection laws regarding skincare and personal care products.

We appreciate your trust in Kizzy's Skincare. We’re committed to providing safe, effective skincare and a smooth shopping experience.

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